Intelligence & research

From ground reality to informed decisions.

Research and analytics are decision-support tools. We design them to be lawful, transparent about method and uncertainty, and focused on public issues and service needs.

Research principles

Evidence you can rely on — including its limits.

Documented methodology

Every survey ships with a research plan, questionnaire and sampling note. You know who was asked, how, and what the sample can and cannot represent.

Uncertainty stated plainly

Predictive models document their assumptions. Forecasts are presented as ranges with caveats — never as certainties.

Public issues, not individuals

We study public priorities and service needs. We do not conduct covert surveillance or profile individual voters by sensitive characteristics.

Defined metrics

Every KPI has a written definition. Online engagement is reported as engagement — not as a proxy for votes.

Concept demonstrations

Dashboards, reports and tracking tools.

These examples illustrate the kind of tools we build. All data is fictional. They do not represent any actual client, constituency or PollMine result.

Constituency Connect · Case overview Concept demonstration · Illustrative data
Cases received
312
+12% vs previous 30 days
Verified resolved
158
+9% met closure standard
Awaiting authority response
41
−5% referred, no reply yet
Overdue (over 14 days)
33
+3 needs escalation
Avg. time to first response
1.8 days
−0.4 days target 2 days
Avg. time to verified closure
9.6 days
−1.2 days target 14 days

Cases received vs verified closed, per week

  • Received
  • Verified closed
0 30 60 90 W1 W2 W3 W4 W5 W6 W7 W8 W1: 61 received, 30 verified closed W2: 58 received, 33 verified closed W3: 66 received, 35 verified closed W4: 70 received, 36 verified closed W5: 74 received, 37 verified closed W6: 79 received, 39 verified closed W7: 77 received, 40 verified closed W8: 82 received, 42 verified closed 82 42

Case status

  1. Received 312
    all authorised channels
  2. Under review 19
    being validated
  3. Referred to authority 94
    with department
  4. Awaiting response 41
    follow-up scheduled
  5. Verified resolved 158
    closure confirmed

Referred cases are never counted as resolved.

Cases by issue category

Share · change vs last month
  • Water supply 74 +14%
  • Roads & drainage 61 +6%
  • Pensions & welfare 52 −3%
  • Electricity 44 +11%
  • Health services 31 +2%
  • Other 50 −4%

First response within 2 days

78%

Target 85%. 7 points below target this period.

Intake channels

  • Helpline 142
  • WhatsApp (opted-in) 96
  • Web form 51
  • Walk-in 23
Issue concentration by ward · 1–30 September Fictional constituency · Illustrative
Map of a fictional constituency with 12 wards shaded by number of cases; Ward 06 and Ward 11 have the most. Ward 01: 14 cases, 1 overdue Ward 02: 22 cases, 2 overdue Ward 03: 9 cases, 0 overdue Ward 04: 17 cases, 1 overdue Ward 05: 31 cases, 4 overdue Ward 06: 52 cases, 7 overdue Ward 07: 38 cases, 5 overdue Ward 08: 12 cases, 0 overdue Ward 09: 19 cases, 2 overdue Ward 10: 27 cases, 3 overdue Ward 11: 47 cases, 6 overdue Ward 12: 24 cases, 2 overdue 01 02 03 04 05 06 07 08 09 10 11 12 River Lake N 01 km
Cases
312
Wards
12
Overdue
33

Wards needing attention

  1. 1 Ward 06 52 cases 7 overdue
  2. 2 Ward 11 47 cases 6 overdue
  3. 3 Ward 07 38 cases 5 overdue
  4. 4 Ward 05 31 cases 4 overdue

Cases per ward

  • 0–10
  • 11–20
  • 21–30
  • 31–40
  • 41+
  • Overdue cases (size = count)
  • Main road
  • River / lake
Ward-level totals only — no individual addresses. Hover a ward for its figures.
Issue tracking register Concept demonstration · Illustrative data
Reference Received Category Ward Channel Assigned to Status Days open (target 14) Next action
DEMO-0391 29 Aug Water supply Ward 06 Helpline Water board liaison Awaiting response 19 Overdue Escalate today
DEMO-0398 31 Aug Roads & drainage Ward 11 WhatsApp Municipal engineer Referred 17 Overdue 12 Sep
DEMO-0405 2 Sep Pensions & welfare Ward 05 Walk-in Office team Awaiting response 15 Overdue 13 Sep
DEMO-0412 4 Sep Water supply Ward 07 Helpline Water board liaison Referred 13 14 Sep
DEMO-0418 6 Sep Electricity Ward 02 Web form Power utility desk Referred 11 15 Sep
DEMO-0421 9 Sep Health services Ward 10 Helpline Office team Under review 8 12 Sep
DEMO-0427 11 Sep Roads & drainage Ward 12 WhatsApp Municipal engineer Resolved 6 Closed
DEMO-0433 14 Sep Other Ward 04 Web form Office team Under review 3 16 Sep
Monthly service report Illustrative sample

PollMine Analytics

Constituency service report · September

Prepared for: Office of a sitting MLA (illustrative) · Confidential

Sample

Section 2 · Public service requests

Executive summary

  • Requests rose 12% on the previous month, led by water supply in Wards 06 and 11.
  • Average time to first response improved to 1.8 days, within the 2-day target.
  • 33 cases are overdue; 21 of these await responses from two departments.
Requests received
312
Verified resolved
158
Resolution rate
51%
Overdue
33

Requests received, last 12 months

0 100 200 300 Nov Jan Mar May Jul Sep Oct: 196 requests Nov: 210 requests Dec: 204 requests Jan: 228 requests Feb: 221 requests Mar: 246 requests Apr: 255 requests May: 249 requests Jun: 270 requests Jul: 284 requests Aug: 279 requests Sep: 312 requests

Top issues this month

CategoryCasesChange
Water supply74+14%
Roads & drainage61+6%
Pensions & welfare52−3%

Method note: Counts include all authorised intake channels; duplicates removed. A case counts as resolved only when it meets the documented closure standard.

PollMine Analytics · Illustrative sample Page 4 of 12

Signature product

PollMine Constituency Connect

A case-management approach for registering, routing, following up and reporting on public-service grievances — designed for responsible follow-up, not promises that every complaint will be resolved.

About grievance tracking
  1. 01A citizen submits a request through an authorised helpline, web form or approved WhatsApp channel.
  2. 02The system issues a unique reference number and acknowledges receipt.
  3. 03An authorised operator validates, categorises and assigns the case.
  4. 04The case is referred to the relevant office contact or public authority.
  5. 05Follow-up dates, responses and status changes are recorded.
  6. 06The citizen is informed of the outcome, subject to verification and consent.

Data handling

Built around data minimisation.

Role-based access. Separate, controlled access to identifiable case records, with audit logs.

Minimum collection. No identity numbers, documents or medical records unless genuinely necessary and lawfully supported.

Aggregate reporting. Dashboards show public-service trends, not personal details.

Defined retention. Data is returned or deleted when no longer required, subject to legal obligations.

Next step

Discuss the right scope for your office or campaign.

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