Legal

Terms of Use

The terms that apply when you use this website or submit information through it, including your rights under India's Digital Personal Data Protection Act, 2023.

1. About these terms

These Terms of Use ("Terms") govern your use of this website and any information you submit through it. The website is operated by [Registered legal entity name] ("PollMine Analytics", "we", "us" or "our").

By using this website you agree to these Terms. On your first visit we ask you to confirm this; your browser then remembers your choice so you are not asked again. This is stored only on your own device and contains no personal data. If you do not agree, please do not use the website.

These Terms should be read together with our Privacy Notice and our Responsible Practice & Disclosures.

2. Who may use this website

  • You must be at least 18 years old to submit an enquiry. This website is not intended for children, and we do not knowingly collect personal data from anyone under 18.
  • If you contact us on behalf of an elected representative, candidate, political party or organisation, you confirm that you are authorised to do so.
  • You must use the website only for lawful purposes and in line with these Terms.

3. Information on this website

  • The content on this website is general information about our services. It is not an offer to contract, legal advice or a guarantee of any result. Services are provided only under a separate signed agreement and statement of work.
  • No guaranteed outcomes. We provide consulting, communications, operational and analytical services. We do not guarantee election results, voter turnout, media coverage, advertising approval, platform verification, government action or any specific public-opinion outcome.
  • Research and analytics. Surveys, sentiment analysis, dashboards and forecasts are decision-support tools. Their results depend on data quality, sampling, coverage and assumptions.
  • Demonstration material. Dashboards, maps, reports and figures labelled "Concept demonstration", "Illustrative" or "Illustrative sample" use fictional data. They do not represent any actual client, constituency or PollMine Analytics result.
  • We try to keep information accurate and up to date, but we do not warrant that it is complete or current at all times.

4. Acceptable use

When using this website, you must not:

  • submit false, misleading or impersonated information, or information about another person without their authority;
  • attempt to gain unauthorised access to the website, its systems or the data of others;
  • introduce malware, or interfere with or disrupt the website or its security;
  • use automated tools to scrape, harvest or bulk-collect content or data from the website;
  • use the enquiry form to send spam, advertising or unsolicited messages; or
  • use the website in any way that breaks applicable law, including election law and the Information Technology Act, 2000.

We may block access or disregard submissions that breach these Terms.

5. Information you submit

When you send an enquiry through the consultation form, you agree that:

  • the details you provide are accurate and are your own, or you are authorised to share them;
  • you will not include sensitive information, such as identity numbers (for example, Aadhaar), financial details, health information or personal details of other people; and
  • we may use your details only to respond to your enquiry and, if you ask, to prepare a proposal, as described in our Privacy Notice.

We do not sell your personal data and do not use enquiry details for marketing.

6. Your personal data and the DPDP Act

We process personal data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Digital Personal Data Protection Rules, 2025, as their provisions come into force in phases.

For personal data collected through this website, PollMine Analytics is the Data Fiduciary: we decide why and how it is processed. You, as the person the data relates to, are the Data Principal.

Consent and notice

  • We collect personal data through the enquiry form only with your consent, which you give by ticking the consent box before submitting.
  • Your consent is limited to the purpose stated at the time: responding to your enquiry.
  • The Privacy Notice explains what we collect, why, and how long we keep it.

Withdrawing consent

You may withdraw your consent at any time by writing to the contact in section 7. Withdrawal is as easy as giving consent. It does not affect processing already carried out, and once you withdraw we will stop processing your data and erase it, unless the law requires us to keep it.

Your rights as a Data Principal

Subject to the DPDP Act, you have the right to:

  1. Access information — obtain a summary of the personal data we hold about you and the processing we carry out (section 11).
  2. Correction and erasure — have inaccurate or incomplete data corrected, completed or updated, and have data erased once it is no longer needed for the purpose you consented to (section 12).
  3. Grievance redressal — raise a complaint with us about how your data has been handled (section 13).
  4. Nominate — nominate another person to exercise these rights on your behalf in the event of your death or incapacity (section 14).

Your duties as a Data Principal

Under section 15 of the DPDP Act, when exercising your rights you must not impersonate another person, suppress material information, provide false particulars, or file a false or frivolous grievance or complaint. Breaching these duties can attract a penalty under the Act.

How we protect your data

  • Purpose limitation: used only to respond to your enquiry.
  • Security safeguards: access is limited to the team members who respond to enquiries.
  • Retention: kept only as long as needed for that purpose, then erased, unless a longer period is required by law. The retention period is stated in the Privacy Notice.
  • Service providers: your data is stored and delivered using service providers who process it only on our instructions. Their servers may be located outside India, as permitted under the DPDP Act.
  • Data breaches: if a personal data breach occurs, we will inform the Data Protection Board of India and affected Data Principals as the DPDP Act and Rules require.

7. Grievances and contact for data requests

To access, correct or erase your data, withdraw consent, nominate someone, or raise a grievance, contact our designated officer:

[Name and contact of designated grievance officer] Email: pollmineanalytics@gmail.com Address: Ground Floor, 455, 7th Cross Rd, Mico Layout, BTM Layout 2nd Stage, BTM Layout, Bengaluru, Karnataka 560076

Please describe your request clearly. We may need to verify your identity before acting on it. We will respond within the time required under the DPDP Act and Rules.

If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India after first using our grievance process, as provided under the DPDP Act.

8. Client engagements

These Terms cover only the use of this website. Services for clients, including any personal data handled during an engagement (such as constituency grievance records), are governed by the separate agreement, statement of work and data-processing terms signed for that engagement.

9. Intellectual property

The content, design, text, graphics, logo and code of this website belong to PollMine Analytics or are used with permission, unless otherwise stated. You may view and print pages for your personal, non-commercial reference. You may not copy, reproduce, modify or distribute any part of the website for commercial purposes without our written permission.

10. Links to other websites

This website links to third-party services such as Google Maps and Facebook. These open only when you click them. We are not responsible for the content, privacy practices or availability of third-party websites; their own terms and policies apply.

11. Disclaimer and limitation of liability

  • The website is provided on an "as is" and "as available" basis. We do not guarantee that it will always be available, uninterrupted or error-free.
  • To the fullest extent permitted by law, PollMine Analytics is not liable for any loss or damage arising from your use of, or reliance on, information on this website, including decisions made on the basis of it.
  • Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Indian law.

12. Indemnity

You agree to indemnify PollMine Analytics against claims, losses and costs arising from your breach of these Terms or your misuse of the website, including submitting another person's information without authority.

13. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in the law or in how the website works. The updated version will be posted on this page with a new review date. Continuing to use the website after an update means you accept the revised Terms.

14. Governing law and jurisdiction

These Terms are governed by the laws of India. Disputes arising from them are subject to the exclusive jurisdiction of the courts at [city to be confirmed by legal counsel].

15. Contact

Questions about these Terms can be sent to pollmineanalytics@gmail.com or by post to Ground Floor, 455, 7th Cross Rd, Mico Layout, BTM Layout 2nd Stage, BTM Layout, Bengaluru, Karnataka 560076.