Constituency & Office Operations
Constituency Grievance Tracking
Constituency Connect is our case-management approach for public-service grievances. Each request receives a reference number, is routed to the right contact, and is followed until it reaches a documented closure standard.
What the service includes
- Authorised intake by helpline, web form or approved WhatsApp channel
- Unique reference number and acknowledgement
- Categorisation, urgency classification and assignment
- Referral tracking, follow-up dates and escalation reminders
- Status tracking: received, under review, referred, awaiting response, resolved, closed
- Aggregated dashboards of recurring public-service issues
Deliverables
- Case-management workspace
- Staff standard operating procedure
- Weekly exception report
- Monthly constituency service report
Scope & safeguards
- We do not promise that a public authority will resolve a complaint by a specific date.
- Referred, awaiting-response and genuinely resolved cases are reported separately.
- No Aadhaar numbers, identity documents or medical records unless genuinely necessary and lawfully supported.
- Grievance data is never sold or reused for political advertising.
Next step